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Shipping & Returns

COVID-19: Due to the current health situation, delivery delays are to be expected. Our carrier is temporarily unable to deliver to the following destinations: Afghanistan, Somalia, Yemen, Ukraine and Russia. Due to the restrictive measures imposed by the United Nations and the European Union against North Korea, Cuba and Syria, our carrier, as a French company subject to European regulations, has suspended the delivery of goods to these destinations.

BREXIT: Since January 1, 2021, due to the exit of the United Kingdom from the European Union, goods coming into the United Kingdom are no longer considered as intra-community deliveries and acquisitions, but as imports and exports. When exporting goods to the UK and following the new VAT collection scheme for flows with a value of less than £135 (€150), the French e-merchant is bound to collect Value-Added Tax (VAT) at the time of purchase and to pay it back to the UK government afterwards. The normal rate (20%) of the English VAT will be applied at the time of the validation of the Customer’s order.

⚠️ Orders are shipped under the DAP incoterm (Delivered at place), any applicable customs duties, import taxes or local taxes are paid by the Customer are the sole responsibility of the Customer.

We take great care in preparing your orders. Please allow 48-hour delay for processing, and note that we do not ship orders on Saturdays, Sundays and public holidays.

- When your order is validated, you will receive a confirmation email.
- When your parcel are shipped, you will receive a link by email with tracking information.
- You can also track your orders by logging into 'My Account' and viewing your most recent orders. Click 'Track shipment' and you'll be directed to the tracking page.

🌱 When possible, all of our packaging and cardboard are environment-friendly as they are FSC certified, recycled and/or recyclable.

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Terms of delivery

EU - Priority International Shipping ~ 4-8 business days

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Free shipping cost for all order over €120

✉️ Priority International Mail without tracking (up to 20g): €2

📦 Priority International Parcel with tracking (up to 500g): 8

📦 Priority International Parcel with tracking (up to 1kg): €10

📦 Priority International Parcel with tracking (up to 2kg): €12

You can also track your parcel with your tracking number directly on the website of your local post office (bpost, Deutsche Post etc.)

UNITED KINGDOM - Priority International Shipping ~ 5-8 business days

Free shipping cost for all order over €150

✉️ Priority International Mail without tracking (up to 20g): €2

📦 Priority International Parcel with tracking (up to 500g): 10

📦 Priority International Parcel with tracking (up to 1kg): €15

📦 Priority International Parcel with tracking (up to 2kg): €20

You can also track your parcel with your tracking number directly on the website of your local post office: Royal Mail

USA & CANADA - Priority International Shipping ~ 8-12 business days

Free shipping cost for all order over €150

✉️ Priority International Mail without tracking (up to 20g): €2

📦 Priority International Parcel with tracking (up to 300g): 9

📦 Priority International Parcel with tracking (up to 500g): €15

📦 Priority International Parcel with tracking (up to 1kg): €20

📦 Priority International Parcel with tracking (up to 2kg): €25

You can also track your parcel with your tracking number directly on the website of your local post office: USPS or CANADA POST

REST OF THE WORLD - Priority International Shipping ~ 10-20 business days

Other European countries (except European Union) including Switzerland and Liechtenstein, America (except USA), Africa, Asia, Oceania.

Free shipping cost for all order over €150

✉️ Priority International Mail without tracking (up to 20g): €2

📦 Priority International Parcel with tracking (up to 500g): 15

📦 Priority International Parcel with tracking (up to 1kg): €20

📦 Priority International Parcel with tracking (up to 2kg): €25

For Australian customers, you can also track your parcel with your tracking number directly on the website of your local post office: Australia Post

For customers around the world, you can also track your package with your tracking number directly on this site available in multiple languages (简体中文, 日本語, 한국어, ภาษาไทย): 17track

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Pre-order

In the case of a pre-order, you will receive an order confirmation by e-mail when your order is validated. The shipment of the product(s) will be done within the time frame announced on the page of the concerned product(s).

Terms of returns

You notice that one of your products has a defect or that it has been delivered with a damage? Please send us an email to hello@mystiic.com specifying: the number of your order, the returned product(s), the reason for the return with photo(s) and/or video(s) (if defective product) as well as a request for exchange, voucher or refund. If you exercise your right of withdrawal, the return costs are at your own expense. We advise you to choose a shipping method with tracking number. Without a tracking number, we will not accept any claim.

Before making a return request by email, we invite you to verify that you meet the following conditions:
- You have received your order less than 14 days ago.
- Your product is intact, unopened and in its original packaging.

Refunds

Refunds are made within 14 days of receipt of your parcel. When your refund is made, you will receive a confirmation by email.

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For more information, please visit our Terms & Conditions page.

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