Please visit the Contact section of the website.
Yes, we ship worldwide primarily via DHL, which delivers to over 220 countries and territories around the globe!
If any customs duties, import taxes, or local fees apply, these will be your responsibility. While we can’t predict or control these charges, we suggest checking your country’s customs regulations before placing an order. For U.S. deliveries, the good news is that goods are often exempt from customs duties.
We accept credit cards (Visa, MasterCard, Discover, American Express), PayPal, as well as payments via Apple Pay and Google Pay. We use Stripe to securely process all online payments.
Yes, all transactions are secured using SSL encryption protocols, and we do not store your credit card information.
All packages are shipped from our offices in Marseille, France. Please allow up to 72 hours for processing, and note that we do not ship orders on Saturdays, Sundays, and French holidays. For more information, please visit our Shipping and Returns page.
We take great care in preparing your orders. Each deck is carefully wrapped in tissue paper with a wax seal. The shipping boxes are made of triple-layered cardboard, providing optimal protection against shocks and pressure. They are made from 70% recycled paper and are 100% recyclable. The boxes are then placed in a plastic-coated envelope that makes them waterproof. We also add cushioning materials to enhance protection.
Delivery times vary depending on the destination. For international shipments, delivery can take between 4 and 21 business days. For more information, please visit our Shipping and Returns page.
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also access your tracking information in the My Account section and track your package by entering the tracking number directly on our website via 17TRACK, a reliable option for international package tracking and supports multiple languages. DHL handles the shipment of packages up to the border, after which they are transferred to your local carrier, who is responsible for the final delivery.
You can check its status using the tracking link you received by email. If the estimated delivery time has passed and you still haven’t received your order, please contact us via the Contact section on our website so we can assist you.
If you find that one of your products is defective or has arrived damaged, we invite you to follow the return procedure available on our Shipping and Returns page.
The box and cards are covered with a soft-touch paper, often referred to as peach skin or rose petal texture. While this paper may be sensitive to fingerprints, it is also highly durable and waterproof, allowing for quick and easy cleaning. To remove any marks, simply use a slightly damp cotton cloth (avoid paper towels or fabrics that leave fibers). Your deck will regain its full elegance, even after extensive use!